Refund Policy
At Driathlon, we aim to provide an outstanding fitness experience for all participants. Due to the nature of our events and the planning involved, we operate a strict no refunds policy, except in clearly defined exceptional circumstances.
No Refunds Unless in Exceptional Circumstances
Refunds will only be issued in exceptional circumstances, which are limited to:
- Event Cancellation: If a Driathlon event is cancelled by the organisers, registered participants will be entitled to a full refund.
- Event Postponement: If an event is postponed and you are unable to attend the rescheduled date, you may request a refund.
No other situations qualify for a refund, including but not limited to:
- Injury or illness
- Personal or work-related schedule conflicts
- Travel issues
- Change of mind
Transfers
Transfers are only permitted for Open Season events, and are subject to the following conditions:
- The transfer must be to a participant in the same age group and category.
- All transfer requests must be submitted in advance and approved by the Driathlon team.
- No transfers are permitted within the final 7 days prior to the event.
Transfers are not available for other types of Driathlon events.
Changes to Ticket Category
Requests to change your ticket category (e.g., moving to a different age group or competition tier) are generally not permitted. However, in extenuating circumstances, a change may be allowed at the organisers’ discretion. In such cases:
- The original ticket would typically need to be cancelled, and
- A new ticket purchased for the appropriate category.
- No ticket changes are permitted within the final 7 days prior to the event.
Contact Us
If you believe your situation qualifies as an exceptional circumstance or you’d like to request a transfer (Open Season only), please contact us at transfers@driathlon.co.uk with your event details and a description of your request. All enquiries must be submitted in writing.